Download Help

How does this work?

We provide downloadable (digital) manuals – no physical copy or CD-ROM will be mailed. Our system will grant you access to download the manual via an email link once you complete payment.

Where do I download the manual once I’ve paid?

Once we receive cleared payment, an email with a download link will will be dispatched immediately to the email address you specify at checkout. The entire process may take 5 to 10 minutes. If the email hasn’t shown up after a while, please check your “spam inbox” or contact us and we will assist you in a timely manner.

I have not received my manual, what next?

There are a few reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo
  2. The email has landed in your “spam inbox”
  3. Payment has not cleared yet

Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.

How long do I have to download the manual I purchased?

You have up to 90 days to download the manual. Please be sure to save the manual to your computer in that time. If you have trouble downloading a manual, please contact us.

What do I need to view a manual purchased from

All manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer.

How do I open a zip file?

Some manuals contain multiple files packaged into a zip archive which will need to be opened and unzipped on your desktop or laptop computer. Instructions for Windows and Mac computers can be found below.

Do you offer refunds?

Due to the digital nature of the products we sell, all sales are final. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting to download any files.

Which payment methods do you accept?

We accept secure PayPal payments.